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Guest satisfaction

BEST SKI RESORT

In the 2022–2023 ski season, 49,210 winter sports guests in 54 ski areas in the Alpine region were surveyed at the slopes and asked if they were satisfied and what could be improved.

The Best Ski Resort Study is the largest and most significant guest satisfaction analysis in 54 selected top ski resorts in the Alpine region AT, CH, IT, FR. The study, which has been conducted periodically since 2012, is supported by the University of Innsbruck.

Special award Top 10 “The best ski resorts in the Alps 2012 – 2023”

In an annual comparison of 2012–2023, the Aletsch Arena ranks sixth in the Top 10 of the 54 selected top ski areas in the Alpine region.

Best Ski Resort 2023

6th place in the Top 10 of the 54 selected top ski resorts in the Alpine region. (Second-best Swiss ski destination in terms of overall satisfaction.)

3rd place in terms of recommendation rate (the Net Promoter Score is 60.9%, with an average of 38.8% in the Alpine region)

3rd place in the category “Value for money of lift passes”

Best Ski Resort 2020

1st place in the categories "Rest and recreation" and "Rent and service area".

2nd place in "Ambience of the place" and "Experience of nature

3rd place in "Cosiness

4th place in "Authenticity" and "Children/Family Offerings on the Mountain

5th place in "Price/performance of lift tickets" and "Ski schools".

Best Ski Resort 2018

1st place in "Piste preparation/quality".

1st place in " Rest and recreation

3rd place in "Nature experience

3rd place in "Accommodation/Hotel

3rd place in "Ski school and rental & service area".

4th/5th place in "Price-performance (lift tickets + total)".

4th place in "Safety on the slopes".

4th place in "Authenticity and cosiness".

Best Ski Resort 2016

1st place in the "Rest and recreation" category

9th place overall

Rent and Service in Aletsch Arena

Quality label

Family Destination

Aletsch Arena is once again awarded the "Family Destination 2019 - 2021" seal of quality

 

The Family Destination label distinguishes holiday resorts and holiday destinations that specifically gear their offers to the needs and wishes of children and their accompanying persons.

 

Family Destination 2022-2024

The Aletsch Arena (Riederalp, Bettmeralp and Fiesch) has again been awarded the “Family Destination” seal of quality, valid for the next three years. A total of 24 tourism destinations were awarded the label.

Familien am Wandern auf der Bettmeralp in der Aletsch Arena

Family Destination 2019-2021

Under the motto "Get into the Green Scene", the umbrella organisation offered a diverse platform to around 140 participants and awarded 23 Family Destinations 2019-2021. The awarding of the label is tied to numerous criteria. These were defined by independent commission members and checked by experts on site. The Aletsch Arena (Riederalp, Bettmeralp and Fiesch) was again awarded the "Family welcome" label for the next three years (2019 to 2021).

Family Fun Slope mit Gletschi auf der Fiescheralp in der Aletsch Arena

Family Destination 2016-2018

The Aletsch Arena (Riederalp, Bettmeralp, Fiesch-Eggishorn) has once again been awarded the "Family Destination 2016-2018" label.

The Swiss Tourism Federation awarded a total of 23 Swiss destinations as particularly family-friendly. The Valais came out on top: Eight destinations received the label, making Valais the most family-friendly holiday canton in Switzerland.

Your vote counts

Blick Winter Awards

Every year, Blick and Switzerland Tourism hold a public online vote to find the best ski destinations in Switzerland. The Aletsch Arena enters in the main categories “Ski and Snowboard” and “Family”.

 

Second and third

In the Blick Winter Awards, the Aletsch Arena secured third place in the main category “Ski and Snowboard”, close behind Zermatt Matterhorn. In “Family”, the second category for which the Aletsch Arena was nominated, the region claimed the second spot on the podium. Our warmest congratulations go to the neighbouring Goms Tourism who again won an award in the category “Cross-country Skiing”. Bellwald made it into third place in the “Small but exquisite” category. Well done!  Our warmest thanks to all the guests who voted for us.

 

To the Blick Winter Awards

e-domizil.ch

Swiss Holiday Home Award

E-domizil presents the Swiss Holiday Home Award for the ninth time. With this annual award, e-domizil recognises the best holiday-apartment destinations in the country.

 

2021

The second place wins the Aletsch Arena! With 4.479 points (out of a maximum of 5.0), the holiday apartments score particularly highly in the “Outward impression” category thanks to the Valais chalet style. Other criteria were cleanliness, value for money and location.

Sustainability

Swisstainable

The Aletsch Arena participates in the Swisstainable sustainability programme by Swiss Tourism. Guests interested in sustainable activities can easily get lost in the jungle of labels out there. Switzerland Tourism launched Swisstainable to offer guests better orientation, by defining a scheme in consultation with external experts and in close collaboration with the tourism associations.

Level I – "Committed" for Aletsch Arena

The Aletsch Arena AG and the Aletsch Bahnen AG meet the criteria for the category “Level I – Committed”. Level I is aimed at businesses that do not (yet) have any certifications or other proof of sustainability, but are nonetheless committed to sustainable business management and want to continuously develop their business in the direction of sustainability.

 

More details

Quality mark

Ski Area Test Winner 2023

The renowned International Ski Area Test gets its data from detailed, anonymous tests in 36 tourism regions in the European Alpine region.

Ski Area Test Winner 2023

The International Ski Area Test, launched 28 years ago, is an anonymous quality check. In winter as in summer, visits are paid to participating ski resorts or tourism destinations, which are inspected and evaluated based on a comprehensive list of criteria. Aletsch Bahnen AG was named winner of the overall summer ranking, earning the title “Test Winner Switzerland – Summer 2023 Gold”. The Aletsch Arena cable car company also won the “Nature & Environment” and “Ecological Construction Monitoring” categories for the new Moosfluh geology footbridge. Aletsch Bahnen AG was also awarded the “International Summer Quality Seal – Cart/Scooter Trail Gold”. Aletsch Bahnen AG’s existing ropes course and the refurbished Baschweri children’s playground in the municipality of Bettmeralp have been awarded the “Kinderland Trophy – Baschweri Gold”.

Press release Ski Area Test Winner

Ski Area Test Winner 2020

The renowned International Ski Area Test gets its data from detailed, anonymous tests in 36 tourism regions in the European Alpine region. Aletsch Bahnen AG was named winner of the overall ranking, earning the title “Ski Area Test Winner 2020 – Switzerland”. The Aletsch Arena cable car company also won the “Rising Star Project 2020 Switzerland – Public Transport Hub Fiesch” and the “Mobility Trophy – Public Transport Hub” categories. The piste and rescue team was delighted to receive the “International Piste Seal of Quality – Double Gold” and the “Piste Manager Trophy”.

Press release Ski Area Test Winner

Ski Area Test Winner 2019

The International Ski Area Test, launched 28 years ago, is an anonymous quality check. In winter as in summer, visits are paid to participating ski resorts or tourism destinations, which are inspected and evaluated based on a comprehensive list of criteria. Aletsch Bahnen AG was named winner of the overall summer ranking, earning the title "Ski Area Test Winner 2019 - Switzerland". The Aletsch Arena cable car company also won the “Best Children’s Programme – Gold” and “Fun & Action” categories. The piste and rescue team can be rightfully proud of their “Piste Rescue Safety Trophy – Gold”, “International Piste Seal of Quality – Double Gold” and the “International Toboggan Run Seal of Quality (Moosfluh)”. The Bättmerhitta was named the Most Popular Ski Hut.

Award

Skiresort.de Test Winner 2023

Skiresort.de, the world’s biggest test portal for ski resorts, has once again recognised the best ski resorts around the world this year. The Skiresort.de Awards are presented for outstanding achievements by ski resorts in various categories.

Skiresort.de Test Winner 2023: Aletsch Arena – Riederalp/Bettmeralp/Fiesch-Eggishorn: Best Panorama

With its views of the Aletsch Glacier, the Aletsch Arena was named 2023 Test Winner in the “Best Panorama” category by Skiresort.de, the world’s biggest test portal for ski resorts.

To the Test Report

Skiresort.de Test Winner 2022: Aletsch Arena – Riederalp/Bettmeralp/Fiesch-Eggishorn: Best Panorama

With its views of the Aletsch Glacier, the Aletsch Arena was named 2022 Test Winner in the “Best Panorama” category by Skiresort.de, the world’s biggest test portal for ski resorts.

To the Test Report

Skiresort.de Test Winner 2020: Aletsch Arena – Riederalp/Bettmeralp/Fiesch-Eggishorn: Best Panorama

With its views of the Aletsch Glacier, the Aletsch Arena was named 2020 Test Winner in the “Best Panorama” category by Skiresort.de, the world’s biggest test portal for ski resorts.

Skiresort.de: Rating as a top ski resort

In 2019, the Aletsch Arena received an excellent rating as a top ski resort.

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