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Clean & Safe

Winter holidays despite the coronavirus

Safe winter fun in the Aletsch Arena

The Aletsch Arena is doing everything it can on the ground to ensure that skiing remains a safe, fun winter activity for young and old, even in these exceptional times. We want you and your family to enjoy the freedom of the Valais mountain world to the full. The many cosy chalets and holiday apartments guarantee that each group can keep to itself. But the hotels are also well prepared for your visit. This page tells you all about staying safe in the Aletsch Arena in these times of the coronavirus pandemic.

Updates on the current situation

  • Ski area remains open - The current ski season is expected to run until 10 April 2021. Ski area operating permits issued by the State Council will be revoked if the threshold of 260 new Covid 19 infections (over an average of seven days) is reached or if hospital capacity is no longer guaranteed.

  • Since 27 December 2020, restaurants, cultural facilities, sports and leisure facilities are closed. This national measure applies until then. Museums and outdoor areas of leisure facilities are accessible again since 1 March 2021.

  • Since 1 March, all shops are allowed to reopen.

  • A maximum of five people will remain allowed to attend private events inside. As of March 2021, private events with a maximum of 15 people are allowed outdoors again.

As per: 1 March 2021

Stay safe

Stay safe

The national rules on hygiene and social distancing apply, along with measures specific to the Canton of Valais, plus the individual protection strategies of cable cars, ski schools, restaurants and cafés, accommodation providers and other facilities. All relevant protection strategies are listed below. To save you having to read through each individual protection strategy, we’ve put together a concise summary for you, so you can find all the answers to your questions quickly and easily.

 

 

  • Very important: we need your help!

    Only if every single guest complies with all safety measures and hygiene regulations can we all enjoy skiing this winter.

  • Mask requirement and hand sanitiser

    Protective masks must be worn inside and in front of all public spaces as well as in front of shops, restaurants and hotels. Pay attention to the signs and posters wherever you are and always have your face mask at the ready. In Switzerland, masks are mandatory only for children from the age of 12.

  • Aletsch Arena’s exclusive protective scarf

    Be safe in style when you’re wearing the multi-functional scarf specially designed for the Aletsch Arena. The scarf meets the requirements of the Federal Office of Public Health and the Swiss National COVID-19 Science Task Force. It features a nose clip for optimum fit and to prevent the wearer’s glasses from fogging up. It also comes with a replaceable filter. Get your Schutzhudel scarf for CHF 21 at the Aletsch Bahnen ticket counters. Spare filters can also be purchased there.

  • Distancing rules in general and for skiing

    In Switzerland, the law requires us to observe a distance of 1.5 metres from other people. See to it that you keep the minimum distance. When queuing at the lifts and travelling by chair lift, ski lift, gondola and cable car, please take note of and adhere to the instructions posted there.

  • Ski pass and cable car ticket

    The best way to buy your ski pass or cable car ticket is from our webshop in advance. This helps to reduce the number of people located at the valley stations. But the ski pass also costs less online than at the ticket counter. You can pick up your ski pass from the pick-up machines once you get there, or load it onto an existing KeyCard (Skidata) or your SwissPass.

    To the webshop

  • Restaurant and bar visits

    Since 27 December, restaurants and bars in the canton of Valais must be closed until probably end of February 2021.

    All restaurants, bars and takeaways

     

  • Covid-19 tests on site

    The doctors in Bettmeralp and Fiesch offer rapid tests (result within 15 minutes) and PCR tests (result within 48 hours). You can also get tested at the hospital in Visp. Pre-registration is compulsory everywhere. You can find the contacts on this page. 

  • Positive Covid-19 test, symptoms and quarantine

    Prior to arrival: Persons infected with Covid-19 or showing symptoms of Covid-19 disease must not be allowed into the ski area and must report to local medical service or GP emergency 0900 144 033.

    During stay: Infected persons who need to leave their accommodation and go into quarantine should contact the Aletsch Arena T +41 27 928 58 58.

“Clean & Safe” makes your stay safe

“Clean & Safe” is a label, a kind of ‘stamp of quality’ for protection strategies created by Swiss tourism associations. The label lets you know that the business in question has consciously committed itself to complying with the protection strategy. The “Clean & Safe” label is awarded to cable car companies and ski areas, accommodation, restaurants, public transport, wellness and spa areas and other tourism service providers.

Overview of the Aletsch Arena’s protection strategies

Depending on their type of business and sector, the different companies in the Aletsch Arena have adopted overriding protection strategies and hygiene measures. A summary is provided here:

 

 

Coronavirus apps

We recommend using the following apps:

Coronavirus Help contacts

Useful contacts and telephone numbers at a glance:

 

 

  • Coordination Office of the COVID-19 Task Force of the Aletsch Arena:

    Aletsch Arena AG, info@aletscharena.ch, Tel.: +41 27 928 58 58

     

  • Doctors in the Aletsch Arena:

    Covid-19 tests:  * PCR test (result within 48 hours) available by appointment ** Rapid test (result within 15 minutes) and PCR test (result within 48 hours) available by appointment.

  • Canton and Government hotlines:

Customer-friendly cancellation terms

Planning reliably

We want you to be able to look forward to your well-deserved holiday in the Aletsch Arena and not have to worry about potentially losing your money if you have to cancel at short notice. With this in mind, Aletsch Bahnen, the ski schools and most accommodation providers have amended their cancellation and refund terms for the 2020/21 winter season. The money-back guarantee comes into play in the following cases:

 

  • Ski passes (4-hour ticket, one-day tickets, multi-day tickets) of Aletsch Bahnen AG

    • Suspension of operations of the sports facilities ordered by the federal government or the canton
    • Ban on entry into Switzerland, travel warning for Switzerland
    • In the event of an infection with COVID-19 as confirmed by a doctor or quarantine as mandated by a doctor
    • For more information, please see the cancellation policies

     

    Tip: Book your ski pass online and load it onto your Swiss Pass or an old Skidata card. This saves you time and avoids contact with the cashier. And don’t forget, booking online early gets you a better deal.

  • Skiunterricht

Book your accommodation safely

These tips will give you peace of mind when booking your winter holidays in the Aletsch Arena:

  • ave you already booked your accommodation or do you always book through the same provider? Ask your host what terms and conditions apply there.

  • Ask your insurance partner about the options for coverage during the pandemic.

  • If you book your accommodation via the Aletsch Arena webshop, make use of the classification filters “Lockdown money-back guarantee” and “Clean & Safe”.

Arriving at and leaving the car-free plateau

To ensure that your journey to the car-free towns of Riederalp, Bettmeralp and Fiescheralp goes smoothly, please take note of the safety measures of the cable car company, Aletsch Bahnen AG.

Riederalp West is reached by gondola lift. The trip up to Riederalp Mitte is in the large-cabin cable car. Large-cabin cable cars take you up to Bettmeralp. Fiescheralp is served by the new 10-person gondolas.

Arrivals and departures

Stay in the Aletsch Arena

Medicine – Test – Quarantine

Protection strategies

Cancellation, Refund, Travel Cancellation Insurance

General (ski tickets, ski school, etc.)

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